Shipping and Returns

Ordering, Delivery and Returns
Orders placed before 4pm are usually despatched within 24 hours. All orders will be processed within 1 working day and despatched within 1-2 working days.

Delivery Options

We ship our products by Royal Mail 1st Class by weight.  Postage is at current rate with no additional fees added.

CountryPostage typePostage cost
UK

(0 – 250g)

1st Class not signed forFREE
UK

(251g – 500g)

1st Class not signed forUp to £3
UK

(0 – 250g)

1st Class Signed for£2.40
UK

(251g – 500g)

1st Class Signed for£2.90
Europe

(0g – 250g)

 

International Standard – Not Tracked – Delivery to Europe in 3 to 5 working days 

£3.80

Europe

(251g – 500g)

International Standard – Not Tracked – Delivery to Europe in 3 to 5 working days 

£5.15

Rest of the World

(0g – 250g)
(NOT TRACKED)

International Standard – Not Tracked – Delivery to Europe in 5 to 7 working days 

£4.75

Rest of the World

(251g – 500g)
(NOT TRACKED)

International Standard – Not Tracked – Delivery to Europe in 5 to 7 working days 

£7.45

We will do our very best to get your buddy delivered wherever whenever you need it.

Returns
An unused buddy returned within 14 days after delivery will be refunded if returned in original condition and packaging.

If you have a problem with your buddy® please contact us within 14 days of purchase and let us know how we can help.

Every buddy is checked for perfection before it leaves us and is very versatile, but please don’t use anything sharp on the material or we will not be able to issue a refund.